Business statement - British Florist Association

Business statement

A statement for florists advising customers of extra precautions you are taking to alleviate any customer concerns and keep everyone safe. We hope you find it helpful.

Flower Delivery – From store to door

[Add company name] COVID-19 statement.
As a local independent business within our community we would like to reassure all our customers that their health and safety and that of those receiving deliveries from us is at the forefront of our minds.
We will continue to trade as normal but with the members of the [Add company name] team are going above and beyond the advice given, not only washing their hands constantly, but using alcohol wipes on surfaces including door handle, card payment pin pad etc. regularly.
Our professional drivers will be continuing to make deliveries and delighting all that receive flowers as always, but with a few important adjustments.
• We will not be handing over our clipboard and pen requesting signatures for deliveries, as we usually do. Instead we will take the name of the individual accepting the flowers from our driver.
• Our drivers will be wearing disposable gloves to avoid any potential spread of the virus.
• We also appreciate that those in the ‘at-risk’ groups may not wish to have face-to-face contact with our drivers. We will happily leave the flowers on the doorstep, if the recipient is at home to take them. Our driver will wait in the van to see that they have been safely brought in.
• We will continue to find a safe place for deliveries where nobody is at home, leaving a card through the door as usual.
We appreciate that you may be restricting your own travel plans at this testing time, but we want to assure you that we will continue to send your best wishes in these unprecedented circumstances.

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