Marketplace

Featured Products

Books

For Book Orders

• All
  books that appear on the website are currently in stock and are normally
  dispatched within 14 days from the date of ordering but please allow 28
  days before contacting us on info@britishfloristassociation.org
  regarding any non-deliveries.
• All
  our books are checked thoroughly prior to dispatch to ensure they are in
  top quality condition (unless you have purchased a product which has been
  stated as damaged). Any damages that have therefore occurred in transit
  should be reported to us on receipt by email for advice on the appropriate
  action. In this instance we will of course refund you the return postage
  and forward a fresh copy (Or goods if sundries) to you upon receipt and
  confirmation of damage claim. Please obtain proof of postage when
  returning your order.
• Many
  of our books are bubble wrapped, so should there be a printers fault on
  any of the pages, please let us know as soon as possible. In these
  instances, we will refund you the return postage and forward a fresh copy
  to you upon receipt of damaged/faulty book.

Currently, it is not possible for you to change or cancel your order online,
however, you can do so by emailing us, making sure that you state all essential
details including the order ref number, your name, address, contact details and
product(s) ordered, so that we can track your order easily.