Terms and Conditions
1. Membership
1.1 Membership types on this website are available subject to the eligibility criteria for the relevant category. Different routes apply to florist businesses, individual florists, education providers, industry businesses and community supporters.
1.2 All Memberships are subject to approval and are a 12 month commitment. In the event of the incorrect membership being requested, we reserve the right to amend the membership request and award the correct type for the individual or business.
1.3 If we are unable to approve a membership application, we will contact you as soon as reasonably possible. Where payment has already been taken, any refund due will be processed in accordance with your statutory rights and the circumstances of the application.
1.4 We normally review membership applications within 5–10 working days of receiving the application and payment. Membership becomes active once approval has been confirmed. Relevant membership materials are provided after approval and may vary by membership type.
1.5 Members are responsible for keeping the information associated with their membership and any public directory profile accurate and up to date. Where profile or business details change, members should update their account where that option is available or contact membership@britishfloristassociation.org. We may review or temporarily restrict a profile if information appears inaccurate, misleading or no longer meets the relevant membership criteria.
1.6 Code of Conduct.
All members abide by the BFA Code of Conduct and Brand Guidelines. To read the details CLICK HERE
1.7 BFA membership and use of the relevant BFA member logo apply only to the approved member, business and, where relevant, locations covered by that membership. The logo must not be used to imply membership or endorsement of another business, person or location that is not covered by the approved membership.
1.8 The goodwill and all intellectual property or other rights in and associated with the BFA logo, the BFA name and any other materials provided to you by us will at all times and for all purposes belong to us. You agree that you will not do anything to harm or undermine those rights and will not use any of the BFA logo, the BFA name or other materials provided to you by us except to promote your registration with BFA.
2. User name and password
2.1 On registering with us, you are issued with a user name and password which must be used in order to access certain restricted parts of the Website. The user name and password are personal to you and are not transferable. You can change your password whenever you wish via the self-service online tools.
2.2 Your username and password are the methods used by us to identify you and so are very important. You are responsible for all information posted on the Website by anyone using your username and password and any payments due for services accessed through the Website by anyone using your user name and password. Any breach of security of a user name and password should be notified to us immediately.
3. Products
3.1 Products and services offered through this website may vary from time to time and are subject to availability and any eligibility conditions shown on the relevant page.
3.2 We will not substitute a physical product without your agreement. If an item is unavailable, we may contact you to offer an alternative, a revised delivery estimate or a refund.
3.3 If we are unable to supply a product or service you have paid for, we will notify you and refund the relevant payment in accordance with your statutory rights.
4. Prices
4.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
4.2 Prices include VAT.
5. Orders and payments
5.1 During checkout you must provide accurate billing, contact and, where required, delivery information together with valid payment details. The payment methods available to you are those shown at checkout. By placing an order you agree to these Terms and Conditions.
5.2 Your order is subject to acceptance by us. An automated acknowledgement confirms that we have received your order; it does not by itself confirm approval of a membership application or acceptance where further review is required.
5.3 We cannot accept orders from customers under the age of eighteen (18) years.
6. Delivery and fulfilment
6.1 Physical products are supplied to UK delivery addresses unless the relevant product page states otherwise. Memberships and services do not require physical delivery unless specific materials are stated as being included.
6.2 Where a physical product is ordered, any dispatch or delivery estimate shown on the product page, at checkout or in an order confirmation is an estimate unless we expressly agree otherwise.
6.3 You are responsible for providing a complete and accurate delivery address and contact details. Please contact us promptly if you notice an error in your order information.
6.4 If we are unable to supply a physical product within a reasonable period, we will contact you and, where appropriate, offer an alternative arrangement or refund.
6.5 For questions about an order or delivery, contact info@britishfloristassociation.org and include your order number.
7. Access to the Website and content
7.1 The information provided by us on the Website is not in any way an invitation or recommendation to buy any products, services, business, franchise, property or other opportunity featured and you should seek appropriate independent advice before buying anything advertised on the website.
7.2 We are continually improving the Website, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the Website up to date but information and specifications given are for your information only and are subject to change without notice.
7.3 We try to ensure that pictures on the Website are as accurate as possible, but there are technical limitations outside of our control that may result in slight variations in colour and texture between the pictures originally uploaded and the pictures displayed. We accept no responsibility for the accuracy or image rights of the pictures uploaded by our advertisers.
7.4 We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.
7.5 We reserve the right to change, modify, substitute, remove or limit access to any information on the Website. We will provide notice of this if it affects your personal data, in accordance with applicable UK law.
7.6 We assume no responsibility for the content of any other sites to which the Website links. We also cannot assume responsibility for the content or availability of advertisements placed on our website.
8. Intellectual Property
8.1 The copyright in the material contained in the Website, together with its design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software belongs to British Florist Association Ltd its advertisers or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
8.2 Other product and company names mentioned on this Website may be the trademarks or registered trademarks of their respective owners.
8.3 If you are an advertiser, you shall retain ownership of all copyright in data you submit to the Website.
9. Exclusions of liability
9.1 We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Website and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.
9.2 Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Website, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with these terms and conditions or use of the Website save where such liability cannot be excluded by law.
9.3 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology, although our best efforts are made to ensure that this remains the case
10. Cancellation
10.1 If you are acting as a consumer, your statutory cancellation rights apply. For many distance purchases these rights include a 14-day cancellation period, subject to the type of product or service and any legal exceptions.
10.2 To request cancellation, contact info@britishfloristassociation.org as soon as possible and include your order number. If a physical item has already been dispatched, return arrangements may be required.
10.3 Nothing in these Terms and Conditions limits any statutory rights that cannot lawfully be excluded or restricted.
11. Refund policy
11.1 If you have purchased any advertising package and you have sold your business within the first 5 months of advertising term, you must inform the BFA. You agree to provide us with formal proof confirming that the sale has completed, and stating a completion date. The proof can be either a solicitor or accountant document.
11.2 We will not issue a refund on other online advertising packages, online subscriptions or any other digital services or goods that you have purchased from this Website, unless the product requires by law that the product is returned and a refund is given.
12. Advertising.
12.1 An agreement for us to sell you goods or services is made on the basis of these terms and conditions when we accept your order for goods or services by confirming receipt of your payment for the goods or services.
12. 2 The description of the goods or service, price, currency, VAT and/or any other applicable costs will be set out in the order page.
13. Exclusion of liability for suppliers’ goods and services
13.1 We promote a number of suppliers on the Website and offer you the opportunity to buy goods and services from those suppliers through the Website. We can accept no liability for any goods or services provided by third party suppliers. Any goods or services which are not stated to be provided by us are provided by third parties over whom we do not have control and you should satisfy yourself that you wish to purchase those goods or services before contracting with the supplier. The suppliers will be supplying on their own standard terms and conditions and you should check that you agree to those terms and conditions before placing an order.
14. Customer Services
14.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to:
British Florist Association c/o Level 41A, Tower 42 25, Old Broad Street, London, EC2N
15. Disclaimer
15.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
15.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 15.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products.
(c) Subject to clauses 15.2(a) and 15.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Products supplied.
(d) Subject to clauses above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
16. Data
16.1 We accept no liability for data supplied by any user for display on the Website and the limitations in condition 4 above (Exclusions of liability) apply.
16.2 If you submit data for display on the Website you are responsible for ensuring that the data is accurate, complete and up to date and for updating that data where necessary. If you submit data for display on the Website you are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties. You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.
16.3 We reserve the right (without limiting our rights to seek other remedies) to remove offending material placed on the Website that we consider to constitute a misuse of the Website or which is otherwise harmful to other users of the Website.
16.4 You will indemnify us for any claim or loss (including without limitation, economic loss) suffered by us arising out of your failure to observe these conditions.
17. Data protection
17.1 We are committed to protecting your privacy. By accepting our Terms & Conditions you are accepting our Privacy Policy which can be found on the footer of this website.
17.2 We will collect and use information supplied by you and other users of the Website to improve the Website and personalise your experience when you visit the Website. We may also use it to tell you about changes in our services or about features we think you may find interesting. To read our Cookies and tracking policy please Click here
17.3 If you opt-in to receive newsletters and marketing emails from us, you may receive emails from our carefully selected third parties. We will also send you information about related business and franchise events and businesses. We will use your information to segment our emails based on where you are and what you have enquired on. We’ll also track the performance of our campaigns. If you do not consent to having your data used in this way, you must unsubscribe by clicking the ‘Unsubscribe’ link on an email, and/or adjusting your settings on the profile page on the ‘Find a florist’
17.4 We handle personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018 (as amended), and take appropriate measures to protect personal data against unauthorised access or disclosure.
17.5 You may edit your personal information at any time.
18. General
18.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will take effect when published on the website unless a later effective date is stated. Subsequent dealings between you and us will be governed by the version then in force.
18.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
18.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.4 We will comply with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018 (as amended). Personal data will be used in accordance with our Privacy Policy and for the purposes necessary to provide our services and fulfil our obligations.
18.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
18.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
18.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
