Mothers Day Survey Results 2021

It’s not surprising to read that most florists over the Mothers Day period had a super duper, if not exhausting peak period. Our questions however did reveal what comes next and how many or re-evaluating your business. Click the comments link to read the responses but you might need a cuppa in hand.

Thank you to everyone that took part.


Retail shop business in village/ town/ city75.64%208
Studio Florist working from a unit17.82%49
Event / wedding florist3.64%10
Freelance2.18%6
Wholesaler0.36%1
Other0.36%1
Answered275
England86.55%238
Scotland6.55%18
Northern Ireland1.45%4
Wales5.45%15
Answered275
More online orders84.38%216
The same amount of online orders9.38%24
Less online orders6.25%16
Answered256
Skipped19
Yes I pay for it and I do it myself24.45%67
Yes I pay for online/ social media marketing using a third party to do it for me9.12%25
No I don’t66.42%182
Answered274
Skipped1
Google Ads10.73%25
Facebook20.60%48
Instagram6.01%14
Twitter0.43%1
Not applicable52.79%123
Other (please specify)9.44%22
Answered233
Skipped42

CLICK HERE TO READ OTHER COMMENTS

Less sales online than by telephone18.56%49
Higher sales online than by telephone36.36%96
Way higher online than last year25.76%68
Same as last year2.65%7
I had to turn my phone off7.58%20
Way lower online than last year0.00%0
Other (please specify)9.09%24
Answered264
Skipped11

CLICK HERE TO SEE RESPONSES

I didn’t do Click and Collect due to my location I wasn’t allowed9.12%25
I chose not to do Click and Collect7.66%21
Click and collect was just as popular as deliveries27.01%74
Most people wanted deliveries44.53%122
People collected as we ran out of delivery slots11.68%32
Answered274
Skipped1
Overestimated.5.82%16
Accurately estimated.62.55%172
Underestimated.24.36%67
I ordered the same as last year1.45%4
I cut down due to lockdown7.27%20
Other (please specify)4.73%13
Answered275

CLICK HERE TO SEE RESPONSES

Yes I did31.75%87
No I didn’t22.99%63
I preordered and also topped up as needed during the week42.70%117
I’m not offered pre-order2.55%7
My flowers didn’t increase0.00%0
Answered274
Skipped1
Less than 10p per stem1.83%5
Between 10p and 50p per stem51.28%140
More than 50p per stem23.08%63
Some products doubled20.51%56
They didn’t increase3.30%9
Answered273
Skipped2

l

Not applicable13.62%35
Top 3 most expensive flowers were (please specify with prices of each)86.38%222
Answered257
Skipped18
On the day of Mothering Sunday8.73%24
1 day before Mothering Sunday26.18%72
2 days before Mothering Sunday30.91%85
3 days before Mothering Sunday14.18%39
4 days before Mothering Sunday6.18%17
1 week before Mothering Sunday3.27%9
I didn’t cut off at all and kept going.10.55%29
Answer ChoicesResponses
I cant get plants on a regular basis anymore16.42%45
I cant get plants at all1.82%5
The cost of plants has increased and I’ve stopped buying them6.57%18
The cost of plants have increased in price and I buy less of them23.72%65
I don’t get the choices I used to get17.52%48
I cant get mixed trays of plants7.30%20
I haven’t seen any changes5.84%16
It doesn’t apply to me19.34%53
Other (please specify)24.09%66
Answered274
Skipped1

CLICK HERE TO READ ALL THE RESPONSES

Q14 How did this lockdown affect the level of your business this Mother’s Day compared with last year

CLICK HERE TO READ THE COMMENTS

 12345TotalWeighted Average
Level of satisfaction42.70%11719.34%539.85%2713.87%3814.23%392742.38
Answered274
Skipped1

Q16 Undoubtedly Covid and lockdowns has impacted your business this last 12 months but can you tell us how it’s changed your business going forward- if at all?

CLICK HERE TO READ COMMENTS

Yes21.25%58
No60.07%164
No I didn’t know about them18.68%51
Answered273
Skipped2

The British Florist Association (BFA) is ‘not for profit’ organisation which represents approximately 8000 florists and used its database of 5540 florists with Survey Monkey for the Christmas Survey 2020. We also shared this on social media platforms such as Instagram, Facebook and Twitter. The content of these results belong to the BFA and use of the content should be agreed by the BFA and accredited to the www.britishfloristasscoiation.org. Thank you.

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