Scottish Government says no to 'Click and Collect'. - British Florist Association

Scottish Government says no to ‘Click and Collect’.

After talking to a number of Scottish florists we wrote to Scotland’s First Minister Nicola Sturgeon and the Business department, to ask them to reconsider the ‘Click and Collect’ option for Scottish florists. At the present time is not available to them.

Below is the reply we have received to this request.

If you have any questions regarding this post please email Tracy on

Dear Tracy,
Thank you for your e-mail on 17 February 2021 which was issued to our Public Engagement Unit. I
have been asked to reply as I work as a policy adviser within the Scottish Government’s Business and
Enterprise team.
The decision to permit some business to remain open while others are required to close is not about
categorising how important they are to their communities, customers or to the wider economy. It is
about recognising that, in order to the reduce the opportunities for transmission of Covid-19, people
should only legitimately be leaving their homes for an essential reason which includes buying food &
drink, medicines and other goods and services which ensure that their homes and means of
transportation can be maintained in a safe, secure way. The list of essential retailers reflects that.
From 13 January, click and collect services are only available for essential retailers and for the
purchase of permitted essential goods. All other non-essential retailers must cease click and collect
services but can still provide delivery of items ordered by telephone and on-line. Details of permitted
collection services and how they should operate can be found on the Click and Collect services page
of the Retail Guidance.
Only essential retail is able to remain open in an area which is categorised as Level 4, providing they
follow and have implemented Scottish Government guidance to ensure the safety of customers and
staff. A list of essential retail can be found in the question and answer section under the sub
heading ‘the shopping experience’. This list was updated to reflect changes which came into force on
Scottish Ministers, special advisers and the Permanent Secretary are covered by the terms of the Lobbying (Scotland) Act 2016. See
St Andrew’s House, Regent Road, Edinburgh EH1 3DG

To read the whole letter CLICK HERE

The British Florist Association remain devoted to relaying information regarding Covid-19 from devolved Governments to all UK florists. If you have any concerns you’d like to discuss please do get in touch.

With regards to Scotland florists can:

  • operate online and over the phone for deliveries
  • can NOT offer click and collect over mothers day

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